Support for Internet Explorer 10 and Previous Versions

Internet Explorer 8, 9 & 10, released by Microsoft in March 2009, March 2011 and September 2012 respectively, will no longer be supported by MSB's Support Center on April 11th 2016.

Our end of support coincides with Microsoft's own policy, as outlined in their Internet Explorer Lifecycle Policy FAQ.

What does this mean?  

On and after April 11th 2016, X logs users who are experiencing issues using Internet Explorer 8, 9 & 10 will receive limited support through X logs and our Support Center including Live Online Chat. 

Why MSB is no longer supporting this?

Internet Explorer 8 was released over 6 years ago, Internet Explorer 9 over 4 years ago, and Internet Explorer 10 over 3 years ago. It is no longer able to deal with the complexities of today's modern web. In particular, it struggles with modern JavaScript.

Supporting Internet Explorer 8, 9 & 10 requires us to create complex workarounds, and hinders our ability to bring you the best X logs experience possible.

In January 2016, Microsoft removed support for Internet Explorer 8, 9 & 10 on any desktop platforms beyond Windows 7. This will mean any security problems found within Internet Explorer 8, 9 or 10 will not be resolved by Microsoft, also. 

What do I need to do?

You will need to upgrade to a modern web browser. We're big fans of Google Chrome, Mozilla Firefox and Safari. If you would like to stick with a Microsoft browser, we recommend Internet Explorer 11.

If you are unable to upgrade your own system, you can contact your IT Department and provide them with the information provided in our article MSB Recommendations and Requirements


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